Fulham Removals Service Terms and Conditions

These Terms and Conditions govern the provision of domestic and commercial removal services supplied by Fulham Removals. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to set out the respective rights and responsibilities of both parties in a clear and practical way. In these terms, references to "we", "us", or "our" mean Fulham Removals, and references to "you" or "the customer" mean the person, business, or organisation instructing us to provide services.

These terms apply to all removal work, including household removals, office removals, packing support, loading and unloading, transit of goods, and related service arrangements, unless otherwise agreed in writing. Any special instruction, variation, or added service must be confirmed by us in writing to form part of the contract. Where there is any inconsistency between a written quotation and these terms, the written quotation will apply only to the extent it expressly varies these terms. Nothing in this document affects your statutory rights under applicable UK law.

1. Booking process

A booking with Fulham Removals is made when you accept our quotation and we confirm availability, or when we otherwise confirm the job in writing. Quotations are typically based on the information you provide, including volume of goods, access conditions, collection and delivery addresses, required dates, and any special handling needs. You must ensure that all details supplied at the time of enquiry are accurate and complete. If any material information is incorrect or omitted, we may revise the quotation, alter the service plan, or decline the booking if the revised requirements are not suitable.

We may ask for a deposit, pre-authorisation, or advance payment to secure a date, particularly for larger removals or peak-period bookings. A booking is only guaranteed once such payment, if required, has been received and cleared. Booking dates are subject to vehicle, crew, and route availability. While we will make reasonable efforts to accommodate your preferred schedule, time slots may be adjusted for operational reasons, traffic conditions, previous job overrun, access restrictions, or events outside our control.

You are responsible for ensuring that the premises are ready for the removal on the agreed date and time. This includes arranging lawful access, reserving parking where needed, securing necessary permissions, and ensuring that items requiring dismantling, disconnection, or special preparation are handled appropriately unless we have expressly agreed to carry out that work. If access is restricted or the property is not ready, we may charge for waiting time, redelivery, aborted attendance, or additional labour. We may also refuse to proceed where doing so would create a safety risk or likely breach of law.

2. Payments and pricing

Unless otherwise stated in writing, our charges are based on the quotation, the actual time spent, the number of operatives used, the vehicle type, the distance travelled, and any agreed extras. The quotation may be fixed-price or hourly, and the applicable basis will be stated in the booking confirmation or estimate. Any additional work requested on the day, or any variation arising from incomplete information provided by the customer, may be charged separately. Examples include long carries, stair carries beyond the assumed access level, waiting time, packing materials, and disposal or storage arrangements.

All invoices are payable in accordance with the payment terms stated on the invoice or booking confirmation. Unless expressly agreed otherwise, payment is due immediately upon completion of the service on the day of removal. We may accept payment by bank transfer, card, or other approved methods, but we are not obliged to accept any particular method. If a deposit has been paid, it will be deducted from the final balance. The customer must ensure funds are available and that payment can be completed without delay.

If payment is not made when due, we may charge interest on the overdue sum at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at a reasonable rate permitted by law, together with any recovery costs reasonably incurred. We may withhold delivery, pause the move, retain goods lawfully in our possession, or suspend future services until payment is received in full. Title to any packaging materials supplied by us remains with us until paid for in full where applicable.

3. Cancellations and postponements

You may cancel or postpone a booking by giving us notice in writing. Cancellation charges may apply depending on how much notice is given, the size of the job, and whether we have already committed crew, vehicles, or third-party resources. The closer the cancellation is to the scheduled date, the higher the likely charge, reflecting loss of opportunity and preparation costs. Where a deposit has been paid, it may be retained in part or in full to cover reasonable administrative and operational costs, unless a different arrangement has been stated in writing.

If you request a new date, we will try to accommodate the change, but availability cannot be guaranteed. Postponements may be treated as a cancellation and rebooking where operationally necessary. If we must cancel or reschedule due to circumstances outside our reasonable control, such as severe weather, breakdown, staff illness, road closures, accidents, or legal restrictions, we will notify you as soon as reasonably practicable and offer a revised date where possible. In such circumstances, our liability will be limited to the refund of any sums paid for services not yet provided, subject to applicable law.

4. Customer obligations and property condition

The customer must ensure that all goods to be moved are properly packed, labelled, and ready for handling, unless packing has been included in the service. Fragile items should be protected to a standard suitable for transport, and any items of high value, sentimental importance, or unusual fragility should be declared in advance. We reserve the right to decline to move goods that are improperly packed, unsafe, prohibited, or likely to cause damage to property, vehicles, or persons. You must also remove or secure pets, dispose of perishable waste, and ensure that pathways, lifts, and loading areas are safe and accessible.

You are responsible for checking that furniture, appliances, and fixtures are disconnected, drained, and safe to move where required. Unless expressly agreed in writing, we do not provide specialist electrical, gas, plumbing, or appliance disconnection services. Where we do assist with minor dismantling or reassembly, this is done at the customer???s risk unless the work is included in a written service description. You must notify us of any item that is especially heavy, valuable, antique, oversized, or likely to require specialist equipment, because such items may be excluded unless agreed beforehand.

Any customer-provided instructions should be clear and unambiguous. If you instruct us to place goods in a particular location, you accept responsibility for ensuring that the destination is suitable, structurally sound, and free from obstructions. We are not responsible for hidden defects in floors, walls, staircases, access routes, or the contents of any premises into which goods are delivered. If we believe that movement of an item may cause damage because of its size, condition, or route, we may refuse to move it or may require the customer to sign a specific risk acknowledgement.

5. Liability and claims

We will exercise reasonable care and skill in performing the removal service. However, removals involve inherent risks, especially where goods are fragile, poorly packed, heavy, or stored in difficult conditions. We are not liable for loss or damage caused by circumstances beyond our reasonable control, including but not limited to adverse weather, traffic disruption, acts of third parties, hidden defects, inherent vice, or the customer???s own negligence. We are also not liable for damage resulting from items not being adequately packed or protected by the customer, unless we were responsible for packing those items.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability arising from any one event or series of related events will not exceed the amount paid or payable for the specific service giving rise to the claim, or such other amount as may be required by law. We will not be liable for indirect, special, incidental, or consequential losses, including loss of profit, business interruption, or loss of opportunity.

Any claim for loss or damage must be notified to us as soon as reasonably practicable and, in any event, within a reasonable time after delivery or the alleged incident. The customer must provide evidence of the damage or loss, including photographs, item details, and any relevant inventory or packing records. We may inspect the item, packaging, and delivery conditions before agreeing any settlement. Where appropriate, our remedy may include repair, replacement, or a monetary payment reflecting the fair market value or reasonable repair cost, taking account of wear, age, and condition.

We are not responsible for delays or failure to perform caused by events outside our reasonable control. Such events may include, without limitation, industrial action, extreme weather, fire, flood, accident, vehicle failure, power outage, civil disorder, government restrictions, or any act or omission by third parties necessary for the performance of the service. If such an event occurs, we will use reasonable endeavours to minimise disruption, but time for performance will be extended accordingly and no breach will arise solely because of the delay.

6. Waste, disposal, and environmental compliance

If our service includes disposal, clearance, collection of unwanted goods, or handling of waste, the customer must ensure that all items offered for removal are accurately described. We will only transport, store, or dispose of waste in accordance with applicable UK waste regulations, including any duty of care requirements. We may refuse to collect or dispose of hazardous, illegal, contaminated, clinical, or specialist waste unless we have expressly agreed in writing and hold any required authorisations. The customer must not place prohibited items in our vehicles without prior approval.

Where waste is transferred to us for lawful disposal, ownership and responsibility pass only when we have accepted the items in writing or by conduct, and only to the extent permitted by law. The customer warrants that waste presented for collection is not dangerous, infectious, explosive, or otherwise unlawful to move. If we discover that items are misdescribed or contaminated, we may return them, quarantine them, or charge additional costs for safe handling, lawful segregation, or specialist disposal. You agree to provide accurate information and to cooperate with any request for documentation, identification of waste type, or confirmation of contents.

7. Storage, holding of goods, and uncollected items

If goods are left with us temporarily, whether due to delayed access, customer request, or operational necessity, they may be subject to separate storage terms and charges. We do not accept responsibility for goods left in our care unless storage has been expressly arranged or is incidental to the completion of the move. Uncollected items, packaging, or abandoned materials may be disposed of or recycled after reasonable notice, subject to any applicable legal requirements. Any reasonable costs incurred in storing, handling, or disposing of such items may be charged to the customer.

We may retain goods or documents lawfully in our possession until all sums due have been paid. This right is without prejudice to any other remedy available to us at law. If goods remain unclaimed for a prolonged period, we may take steps permitted by law to recover unpaid charges or to arrange lawful disposal after providing notice where required. Any proceeds arising from lawful sale or disposal may be applied to outstanding sums and associated costs, with any surplus handled in accordance with applicable legal obligations.

8. Complaints, variations, and general provisions

Any request to vary the scope of the removal service should be made in writing or confirmed in writing by us. Oral statements by staff are not binding unless later confirmed. If any part of these terms is found unenforceable, the remainder will continue in full force and effect. Failure by us to enforce any right or provision on one occasion does not waive that right for future occasions. These terms, together with the quotation and booking confirmation, form the entire agreement between the parties in relation to the relevant service.

We aim to resolve issues fairly and promptly. If you raise a concern about the service, we may ask for photographs, inventory details, proof of value, or other information needed to investigate. Any assessment will take account of the facts, the condition of the items before the move, the nature of the service booked, and whether the customer complied with these terms. Remedies may be limited where the customer has contributed to the loss, failed to mitigate damage, or delayed in notifying us.

Governing law and jurisdiction. These Terms and Conditions, and any dispute or claim arising from or in connection with them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless applicable consumer law provides otherwise. This ensures clarity for both parties and reflects the legal framework under which Fulham Removals operates.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are intended to be fair, proportionate, and consistent with applicable UK law.